Knowledgebase : Pre / After Sales
If your latest invoice has not been paid, the subscription automatically runs out, it's as simple as that. We don't keep charging you recurringly. If you want to renew an account after it has expired that is possible too, simply renew the account and the extra time will be added starting from thee payment day.
You can. And it's easy. Go to your Members Area and click "Extend Account" on the left navigation panel and choose your favorite payment handler. Pay for it and your account will be reactivated and the amount of time ordered gets added onto your expiry date. All actions are fully automated and instant with no two day waiting time, even for PayPal buyers.
All orders with Payza, PerfectMoney, Skrill, Bitcoin, Webmoney, Paysafecard, Amazon Giftcard, Paymentwall, Qiwi, Alipay, Yandex, Dashcoin, ETH, LTC or ETH are instantly delivered to your email. There is no delay. After the Payment you receive all needed information to your order email from your chosen payment method. EXCEPTION: FIRST TIME PAYPAL BUYERS WHO ARE UNKNOWN TO US, HAVE A 2 CALENDAR days pending time. THOUGH THE PROCESS IS AGAIN HANDL...
https://nvpn.net/tos.php#refunds To put it short we ONLY refund if the service is down and the client is TECHNICALLY unable to connect to our service (excluding network maintenance, hardware and needed server upgrades). That said dont worry, being technically unable to connect is a rare sitation, in 99.8% you will always find a way to connect (no matter if you are in china, iran, school/office or whatever the case may be) seeing how we offe...
Some general notes about paying with Bitcoin. First of all _we offer two different_ Payment approaches to pay with Bitcoin (or alt-coins on that matter), first one being through the Merchant BitPay.com and the second one being handled via Coinpayments.net. About BitPay.com in particularly see below some general notes and potential problems with it and as well how to solve it. UPDATE 29.03.2018: Incase you run into troubles when paying with B...