Knowledgebase : Pre / After Sales
If your latest invoice has not been paid, the subscription automatically runs out, it's as simple as that. We don't keep charging you recurringly.
You can. And it's easy. Go to your Members Area and click "Extend Account" on the left navigation panel and choose your favorite payment handler. Pay for it and your account will be reactivated and the amount of time ordered gets added onto your expiry date. All actions are fully automated and instant with no two day waiting time, even for PayPal buyers.
All Orders with Payza, PerfectMoney, Skrill, Webmoney, Bitcoin, Paysafecard and Amazon Giftcards are instantly delivered to your email. There is no delay. After the Payment you receive all needed information to your order email from your chosen payment method. EXCEPTION RULE SINCE 22.07.2011: FIRST TIME PAYPAL BUYERS WHO ARE UNKNOWN TO US, HAVE A 2 CALENDAR days pending time. THOUGH THE PROCESS IS AGAIN HANDLED AUTOMATICALLY. JUST SIT BACK,...
https://nvpn.net/tos.php#refunds To put it short we ONLY refund if the service is down and the client is TECHNICALLY unable to connect to our service (excluding network maintenance, hardware and needed server upgrades). That said dont worry, being technically unable to connect is a rare sitation, in 99.8% you will always find a way to connect (no matter if you are in china, iran, school/office or whatever the case may be) seeing how we offe...
General notes about paying with BTC - Bitcoin. When paying with Bitcoin it is important to understand that we do not possess an own BTC address (wallet), but instead use the well reputed 3rd party merchant www.bitpay.com [http://www.bitpay.com] to process the payment. All possible problems, or refund requests related need to be directed to www.bitpay.com! Why is this important? It is important because in rare cases (around 5%) payments are ...